Privacy Policy — 92e Online Gaming Platform Pakistan

1 Introduction

92e ("the Platform", "we", "us") operates an online gaming platform accessible at 92e.onl. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit the platform, register an account, make deposits or withdrawals in PKR, or use any of our gaming services including Slots, Live Casino, Sports Betting, and Fish Games.

By registering an account on 92e, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your data as described here. This policy should be read alongside our Terms and Conditions, which govern the overall use of the platform.

This policy applies to all users of the 92e platform, including those who access the platform via the mobile app available for download on the Download page. It covers data collected through the website, the app, customer support interactions and payment processing.

2 Data We Collect

We collect personal data in several ways during your use of the platform. The categories of data we collect include:

2.1 Registration Data

When you create a 92e account, we collect:

• Full name
• Date of birth (to verify the 18+ age requirement)
• Email address
• Mobile phone number
• Account username and password (stored in hashed form — the original password is never stored)

2.2 Identity Verification Data

When you are asked to verify your identity — typically before processing a withdrawal or if your account is flagged for review — we may collect:

• National Identity Card (CNIC) number and a copy of the card
• Proof of payment method ownership (e.g. a screenshot of your JazzCash or Easypaisa account showing your registered name and number)
• Any other supporting document requested during the verification process

2.3 Transaction Data

For every deposit and withdrawal processed through the platform, we collect:

• Transaction amount in PKR
• Payment method used (JazzCash, Easypaisa, Raast, Bank Transfer, card, etc.)
• Transaction timestamp and reference number
• Account balance at the time of the transaction

2.4 Gaming Activity Data

We maintain a record of your gaming activity on the platform, including games played, bets placed, game outcomes, session durations and bonus usage. This data is used for account management, dispute resolution, responsible gaming monitoring and platform improvement.

2.5 Technical & Device Data

When you access the platform via browser or app, we automatically collect:

• IP address
• Device type and operating system
• Browser type and version
• Pages visited and time spent on each page
• Referring URL (how you arrived at the platform)

This technical data helps us maintain platform security, detect fraudulent access and improve the gaming experience for Pakistani users.

2.6 Communication Data

If you contact 92e support via live chat or email, we keep a record of those communications. This includes your queries, complaints and the responses provided. These records help us resolve disputes and improve our support service.

3 How We Use Your Data

The personal data we collect is used for the following purposes:

Purpose	Data Used
Account creation and management	Registration data, identity verification data
Processing PKR deposits and withdrawals	Transaction data, payment method details, identity verification
Providing gaming services (Slots, Betting, Live Casino, Fish Games)	Account data, gaming activity data
Detecting fraud and protecting account security	Technical data, transaction data, device data
Responsible gaming monitoring	Gaming activity data, session data, deposit history
Sending platform notifications and support responses	Email address, mobile number, communication data
Sending promotional messages (with consent)	Email address, mobile number, gaming preferences
Improving the platform and fixing technical issues	Technical data, gaming activity data

We do not use your personal data for any purpose not listed above without first obtaining your consent or notifying you through a policy update. Marketing communications — such as updates on PSL promotions, new Slots releases or special bonus offers — are only sent to you if you have opted in during registration or through your account settings.

4 Legal Basis for Processing

We process your personal data under the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the Terms and Conditions — including running your account, processing transactions and providing gaming services.
• Legitimate interests: Security monitoring, fraud detection, platform improvement and responsible gaming oversight, where these interests do not override your rights.
• Consent: Marketing communications and any optional data collection — you can withdraw consent at any time.
• Legal obligation: Identity verification and transaction record-keeping where required to prevent financial crime or comply with applicable obligations.

5 Sharing Your Data

92e does not sell your personal data. We share it only in the limited circumstances described below, and only to the extent necessary for each purpose.

5.1 Payment Processors

To process PKR deposits and withdrawals, we share relevant transaction and identity data with our payment partners — including JazzCash, Easypaisa, Raast and bank transfer processors. These partners operate under their own privacy policies and are responsible for the security of data within their own systems.

5.2 Identity Verification Providers

When identity verification is required, we may share your CNIC details and supporting documents with a third-party verification service. These services are bound by confidentiality agreements and may only use your data for the specific verification purpose.

5.3 Technology Service Providers

We use third-party services for hosting, platform analytics and game delivery. These providers may process technical data such as IP addresses and device information as part of delivering their service. They are not permitted to use this data for their own purposes.

5.4 Legal Requirements

We may disclose your personal data if required to do so by a valid legal process or to protect the rights, property or safety of 92e, its players or others. We will only do so to the extent required and will not voluntarily disclose more than necessary.

6 Payment Data & PKR Transactions

All financial transactions on the 92e platform are processed in Pakistani Rupees (PKR). Payment data — including your JazzCash or Easypaisa mobile number, Raast ID, bank account details or card information — is handled with a high level of care.

• 92e does not store full card numbers. Card payments are tokenised by the payment gateway and the token reference is stored, not the underlying card data.
• Mobile wallet numbers (JazzCash, Easypaisa) are stored for the purpose of processing withdrawals to your registered method. These are not shared with any third party other than the wallet provider itself during transaction processing.
• Raast IDs and bank account numbers used for withdrawals are stored in encrypted form and are only accessed during withdrawal processing.

If you have a dispute about a transaction — for example a deposit that has not been credited or a withdrawal that has not arrived — you should contact 92e support with your transaction reference number. Payment disputes involving the payment provider directly are subject to that provider's own dispute resolution process.

7 Cookies & Tracking Technologies

92e uses cookies and similar tracking technologies to operate the platform effectively and improve the user experience for players in Pakistan.

7.1 What Are Cookies

Cookies are small text files stored on your device when you visit a website. They allow the platform to remember your session, preferences and login state across pages and visits.

7.2 Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in as you navigate between pages. Without these, the platform cannot operate.
• Security cookies: Used to detect and prevent fraudulent activity, including unusual login patterns or multiple account creation from the same device.
• Analytics cookies: Help us understand how players use the platform — which games are most popular, how long sessions last, and where users drop off. This data is aggregated and not tied to individual identities.
• Preference cookies: Remember your settings such as language preference and notification choices so you do not have to reset them every visit.

7.3 Managing Cookies

You can control cookie settings through your browser settings. Blocking essential cookies will prevent the platform from functioning correctly — you will not be able to stay logged in or place bets. Blocking analytics or preference cookies will not affect core platform functionality but may reduce the quality of your experience.

8 Data Retention

We retain your personal data for as long as your account is active and for a reasonable period after account closure to handle any outstanding queries, disputes or legal obligations. Specific retention periods include:

• Account and identity data: Retained for the lifetime of your account and for a minimum period after closure to support any dispute resolution.
• Transaction records: Retained for a minimum of five years to support financial record-keeping requirements and to resolve payment disputes.
• Gaming activity logs: Retained while your account is active and for a period after closure. Used for responsible gaming reviews, dispute resolution and platform improvement.
• Support communications: Retained for a period sufficient to resolve the relevant issue and for quality assurance purposes.
• Marketing consent records: Retained for as long as you remain opted in and for a period after opt-out to demonstrate compliance.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

9 Your Rights

As a player on the 92e platform, you have the following rights regarding your personal data:

• Right of access: You can request a copy of the personal data we hold about you. We will provide this in a readable format within a reasonable timeframe.
• Right to correction: If any of your personal data is inaccurate or out of date, you can request that we correct it. You can update basic details — such as your email address or mobile number — directly through your account settings.
• Right to deletion: You can request that we delete your personal data. We will do so where there is no legal obligation or legitimate reason to retain it. Note that transaction records may be retained regardless of deletion requests due to financial record-keeping requirements.
• Right to object: You can object to the processing of your data for marketing purposes at any time. You can opt out of marketing messages through your account settings or by contacting support.
• Right to restrict processing: In certain circumstances, you can request that we limit how we use your data while a query or dispute is being resolved.

To exercise any of these rights, contact the 92e support team with your request. We aim to acknowledge all data requests promptly and to complete them within a reasonable period. Some requests may require identity verification before we can action them, to protect you from unauthorised requests.

10 Security Measures

92e takes the security of your personal data seriously. We implement a combination of technical and organisational measures to protect your information from unauthorised access, loss or misuse. These include:

• SSL/TLS encryption for all data transmitted between your device and the platform.
• Hashed password storage — your original password is never stored and cannot be retrieved, only reset.
• Two-factor authentication options available for account login.
• Automated monitoring systems that flag unusual login activity, multiple account attempts and suspicious transaction patterns.
• Access controls that limit which internal team members can access player data, based on role and necessity.
• Regular security reviews of the platform and its integrations.

Despite these measures, no online platform can guarantee absolute security. If you suspect that your account has been accessed without your permission, change your password immediately and contact 92e support. Do not share your login credentials with anyone.

11 Children & Minors

92e is strictly an adult platform. The minimum age to register and use the platform is 18 years. We do not knowingly collect personal data from anyone under the age of 18.

During registration, date of birth is collected and verified as part of the account creation process. If we discover or are informed that an account has been registered by someone under 18, that account will be immediately suspended, any balance will be returned via the original deposit method where possible, and all data associated with the account will be deleted.

If you are a parent or guardian and believe a minor has created an account on 92e, please contact support immediately so we can take appropriate action.

12 Changes to This Policy

92e may update this Privacy Policy from time to time to reflect changes in how we operate, changes to our payment integrations, or updates to our platform features. When material changes are made, we will notify registered players via email or via an in-platform notification before the changes take effect.

The "Last Updated" date at the top of this page shows when the most recent revision was made. Continued use of the platform after the effective date of an updated policy means you accept the changes. If you do not agree with the updated policy, you should stop using the platform and may request account closure.

We recommend reviewing this page periodically, particularly if you have recently made changes to how you use the platform — for example, if you have started using a new payment method or opted into marketing communications.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your information has been handled, please get in touch with the 92e support team. We aim to respond to all privacy-related enquiries promptly.

You may also find answers to common questions about your account and data on our FAQ page, or review how the platform handles funds in our Terms and Conditions.